Privacy Policy

Last updated December 15, 2024

You are requested to read this Privacy Policy carefully, wherein “You” and “Your” shall refer to the visitor and/or customer and/or subscriber of our (hereinafter referred to as the “Website”) and “we”, “us” or “our” or “Samridh's Library” or “the Company” shall refer to samridhslibrary.com 

This Privacy Policy describes our policy on the collection, use and disclosure of information about you in connection with your use of the said Website, including emails and newsletter sent by us to you. This Privacy Policy outlines our practices in relation to the collection, storage, usage, processing and disclosure of personal data that you have consented to share with us when you access, use or otherwise interact with the said Website and/or avail the products or services offered by Jagdeep Kapoor through the said Website and/or engage with us in other related ways, including but not limited to marketing, sales and events.

At samridhslibrary.com, we are committed to protecting the privacy of your personal data/ information which has been provided to us and/or collected by us when you access the said Website. Reading this Privacy Policy will help you understand your privacy rights and choices. This Privacy Policy explains the collection, protection, disclosure, use, sharing and transfer, if any, of your personal data/ information by us. We reserve our right to amend this Privacy Policy from time to time based on changes as per the business, legal and regulatory requirements and applicable laws and the same shall be updated on the said Website. You are encouraged to periodically visit this Page to review the Privacy Policy and changes, if any. By using/ accessing the said Website and/or our services and/or our products or otherwise providing information to us through the said Website, you expressly consent and confirm that you have read and agree to be bound by the terms of this Privacy Policy and consent that your personal data/ information may be processed and/or used and handled in terms of this Privacy Policy. This Privacy Policy is subject to changes as per applicable laws and regulations and shall stand amended from time to time, as and when required and/or deemed appropriate by the Company. This Privacy Policy shall be governed by and shall be construed in accordance with the laws of India and the Courts in Mumbai shall have exclusive jurisdiction in respect of all the terms, conditions as well as disclaimers contained herein. If you do not agree with our terms/ policies and practices, please do not use or access our said Website and/or services. 

TABLE OF CONTENTS:

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. HOW DO WE KEEP YOUR INFORMATION SAFE?
7. DO WE COLLECT INFORMATION FROM MINORS?
8. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA/ INFORMATION?
9. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?
10. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY? 
11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

We collect personal data/information that you voluntarily provide to us when you use/access the said Website and/or express an interest in obtaining information about us or our products and services and/or when you participate in activities pertaining to our services and/ or otherwise when you contact us. This allows us to provide services and features that most likely meet your needs and/or to improve the said Website, in an attempt to make your experience safer and easier. 

Personal Information Provided by You: All personal data/ information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal data/ information. The personal information that we collect depends on the context of your interactions with us and the said Website and/or our services, the choices you make, and the products and features you use. This may include, but is not limited to:

• Contact data/ information such as your mailing/ home/ billing address, location, email addresses, mobile number(s);
• Identity and Profile data/ information such as your name, username, photograph, gender and/or such similar identifiers;
• Marketing and communication data/ information, such as information posted by you in service requests, feedback, comments, responses to user surveys/ polls, your preferences in receiving marketing communications from us and/or third parties, etc.;
• Technical data/ information such as your IP address, device id, device type, browser type, internet service provider, details of operating system, frequency of visiting the said Website, access time, page views, website activity, clicks, date and time stamps, location data, etc.;
• Payment/ Transaction data such as the details of our products/ services availed by you, your payment instrument details for tracking transactions that are provided to us by payment processors, UPI ids for processing payment and/or data/ information necessary to process your payment if you choose to make purchases, viz. your payment instrument number, the security code associated with your payment instrument. Kindly note that all the payment data is handled and stored by our payment gateway provider Razorpay and you may find their privacy policy here: https://razorpay.com/privacy/;
• We also collect and may use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data/ information but is not considered personal data under law as it does not directly or indirectly reveal your identity. However, if we combine or connect the aggregated data with your personal data, such that it can directly identify you, we would treat the combined data as personal data, which shall be used in accordance with the terms of this Privacy Policy.

We use different methods to collect personal data/ information from and about you through, including but not limited to:

1. Direct data/ information: this includes the personal data provided by you when you interact with us, including but not limited to the data/ information provided by you while creating an account and/or profile with us, entering into our online survey/ user poll/ promotion, using our services and/or the activities in connection to our services/ products, requesting for our marketing communication to be sent to you, contacting us for providing feedback or otherwise, or reporting a problem with the said Website and/or our Service. We may also collect such information pertaining to any personal correspondence such as emails or letters sent by you to us and/or if other users/ third parties send us correspondence about your activities/ postings on the said Website.
2. Automated technologies or interactions: this includes the technical data pertaining to your equipment, browsing actions and/or patterns, which is automatically collected each time you visit the said Website and/or use our services. We may collect this personal data/ information by using cookies, server tags, web beacons, pixel tags and such other similar technologies. We may also receive such technical data about you, if you visit other websites and/or apps that employ our cookies.
3. Third Party and/or publicly available sources: We may receive personal data/ information about you from various third parties, including but not limited to the technical data received from analytics providers such as Facebook and/or advertising networks, identity/ profile related data and contact details from service professionals and/or through publicly available sources and/or your personal data/ information shared by our affiliate entities.

2. HOW DO WE PROCESS YOUR INFORMATION?

The information that we collect from you is held in accordance with the applicable laws and regulations in India. It may be used by us for a number of purposes connected with our business operations and functions. We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including but not limited to:

1. To register you as a user. We may process your information to verify your identity to register you as a user and/or create your user account/profile with us on the said Website.
2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
4. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
5. To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
6. To send you marketing and promotional communications. We may process the personal information you send to us for keeping you informed about our new products/ services and for our marketing purposes. For more information, see ‘WHAT ARE YOUR PRIVACY RIGHTS?‘ below.

The above list contains examples and is not a comprehensive list of every single data element. If our information practices change pertaining to the information previously collected, we shall make reasonable efforts to provide notice and obtain consent of any such use(s) as may be required by law.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share your information in specific situations with the following third parties for the reasons including but not limited to the following: 

1. Trusted third parties such as our associates and partners for us or on our behalf. This includes providing marketing assistance, processing payments and transaction related processes, transmitting content, providing our services/ products to you, etc;
2. With our other corporate entities and/or affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts, correlate related or multiple accounts to prevent abuse of our services, and to facilitate joint or cobranded services that you may have requested where such services are provided by more than one corporate entity; 
3. Analytic service providers and advertising networks that conduct web analytics for us to help is improve the said Website as well as our Services. These analytics providers may use cookies and other technologies to perform their services;
4. Regulators and other bodies, as required by law or regulation or in good faith belief that such disclosure is reasonably necessary to respond to court orders and/or other legal process. We may disclose personal data/ information to law enforcement offices and/or third party rights owner and/or to others in good faith belief that such disclosure is reasonable necessary to- enforce this Privacy Policy, respond to claims that an advertisement, posting and/or other content violates the rights of a third party, or to protect the rights, property or personal safety of our users and/or general public;
5. We may need to contact you to comply and/or to cooperate with a legal request. For this purpose, we shall use the email address provided by you to us. All such communications sent by us to the such email address provided by you, shall be deemed to have been communicated to you;
6. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business to another company.

We require all such third parties to respect the security of your personal data/ information and to treat it in accordance with the applicable law. We do not allow the third party service providers to use your personal data/ information for their own purposes and only permit them to process your personal data/ information for specified purposes and in accordance with your instructions.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

 What are cookies?

Cookies are small files that a site or its service provider transfers to your device’s hard drive through your web browser (if you permit it to) that enables the site(s) and/or service provider(s)’ systems to recognise your browser and capture and remember certain information.

We may use cookies and other tracking technologies to collect and store your information. We may use cookies, similar tracking technologies (like web beacons and pixels) and other interactive techniques, to gather information when you interact with our Services, as well as help us distinguish you from other users of the said Website, understand and save your preferences for future visits, keep track of advertisements as well as compile aggregate data about the site traffic and site interaction, such that it allows us to put reasonable efforts in offering a seamless user experience. Some online tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We may contact third party service providers to assist us in better understanding our site visitors. We may also permit such third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Kindly note that most browsers allow you to control cookies through their settings, which may be adapted to reflect your consent to the use of cookies. Most browsers also enable you to review and erase cookies. To learn more about browser controls, please consult the documentation that your browser manufacturer provides.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

You agree and acknowledge that your personal data/ information shall continue to be stored and/or retained by us for as long as necessary to fulfil our stated purpose and for as long as you use the said Website and for a reasonable time thereafter.

We will retain your personal information/ data as per applicable laws. We will only keep your personal data/ information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

In certain circumstances, we may aggregate your personal data/ information (such that the same can no longer be associated with you) for research or statistical purposes, in which case, we may use this information indefinitely, without further notice to you.

When we have no ongoing legitimate business need to process your personal data/information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

The security of your personal information/ data is important to us. Hence we put in reasonable efforts to follow industry standards to protect your sensitive personal information/ data. We adopt reasonable security practices and procedures to include technical, operational as well as managerial security controls in order to protect your personal information/ data from unauthorized access and/or disclosure, while it is under our control.

We have put reasonable efforts to have security measures in place to protect the loss, misuse, unauthorized access and alteration of your information under our control. However, kindly note that no method of transmission over the internet and/or method of electronic storage is 100% secure. Thus, whilst we try and put reasonable efforts to use commercially acceptable means to protect your personal information/ data, we cannot promise and/or guarantee its unauthorized third party access and/or other acts of third parties and/or other acts or omissions including but not limited to hackers, cybercriminals or other unauthorized third parties being able to defeat our security and improperly/ illegally collect, access, steal and/or modify your personal information/ data. Although we will do our best to protect your personal information/ data, transmission of personal information to and from our Services and/or the said Website, is at your own risk. You should only access the Services and/or the said Website within a secure environment. Where you have chosen a password that enables you to access certain parts of the said Website and/or our Services, you are responsible for keeping such password secret and confidential. We will not be responsible for any unauthorized use of your personal information/ data, or for any lost/ compromised/ stolen passwords and/or for any activity on your user profile/ account due to such unauthorized disclosure.

7. DO WE COLLECT INFORMATION FROM MINORS?

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information/ data. Our Website is not intended for use by children under the age of Eighteen (18) or the age prescribed as per the applicable laws of the respective country. By using the Services and/or accessing the said Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services and/or the said Website. If we learn that personal information from users less than 18 years of age has been collected without parental consent, we will deactivate the account and take reasonable measures to promptly delete such data from our records.

8. WHAT ARE YOUR RIGHTS IN RELATION TO YOUR PERSONAL DATA/ INFORMATION?

 Access and/or updating your personal data/ information: You hereby warrant that all personal data/ information provided by you to us is true, accurate and up-to-date. When you use the said Website and/or our Services, we make best efforts to provide you with the ability to access and correct inaccurate and/or deficient data, subject to legal requirements, if any.

 Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

 Opting out of marketing and promotional communications: When we send you marketing and promotional content through email, we make best efforts to provide you with the ability to opt-out of such communication(s) by using the opt-out instructions provided in such email(s). You understand and acknowledge that it may take us reasonable amount of business days (not less that 14 business days) to give effect to your opt-out request. You will then be removed from the marketing lists, however, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

9. DO WE MAKE UPDATES TO THIS PRIVACY POLICY?

 We may update this Privacy Policy from time to time. The updated version will be indicated by an updated ‘Revised’ date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Kindly note that the Company reserves the right to amend and/or alter and/or modify and/or make changes to this Privacy Policy and/or the said Website, at any time, without notice, and in its sole discretion and as needed, based on the changes in technology/ laws/ rules and regulations, as may be applicable, orders and instructions from judicial/ quasi judicial/ administrative authorities. Any changes to this Privacy Policy shall be effective upon posting and your continued use of the said Website after any such changes(s) constitutes your binding acceptance of those change(s).

10. HOW CAN YOU CONTACT US ABOUT THIS PRIVACY POLICY?

If you have any questions about this Privacy Policy and/or how we process/ handle your personal information/ data, or otherwise, you may reach out to us with your queries/ feedback/ comments at:

Samridh's Library

c/o Samridh Kapoor, 4094- C Wing,

Oberoi Garden Estates, Chandivali VLG Farm Road, Saki Naka

Mumbai 400 072, Maharashtra, India

11. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU? 

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information/ data. These rights may be limited in some circumstances by applicable law.